RETURN AND EXCHANGES

 How do I return an item?

You have 20 days from the date of receipt to make a return. All items should be returned in a new and unused condition, with labels attached and wherever possible sent back in the original packaging. Together with the return form you can send it back to the return address below:

 The New Originals 

Flight Forum 2500 

5657 DZ Eindhoven 

The Netherlands

 You can find our return form: here

 

Shipping cost

Shipping cost will be calculated at checkout. Please take note that extra Custom Taxes and Duties for (non-)EU countries are not included. 

 

Can I exchange an item?

No, it's not possible to change a product for a different size or color. In this case, you can return your product and order again on our online store.

 

I received the wrong product

We are sorry to hear you received the wrong product. Please inform us with your order number via support@theneworiginals.eu as soon as possible. 

 

I received a faulty product

Please contact support@theneworiginals.eu as soon as possible. Based on the provided information, we will come up with a solution. If we can’t repair or replace the product, you will receive a refund within 14 days. 

 

Can I return or exchange my online order at the Flagship store?

At the moment it is not possible to return your online order in store. Exchange in store is sometimes possible, if it is in stock. However please note this is not a guarantee.

 

I can’t find a return form in my parcel. What should I do?

If you haven't received the return form, you can download one here. Please make sure that everything is filled in completely so that the return can be processed without difficulties. 

 

When will I receive my refund?

After your return is delivered at our warehouse, it can take up to 14 business days for it to be entirely processed. Please save your tracking number or proof of return until you receive a return notification from us.

 

Do you accept international returns?

Currently we only accept returns from within the EU. For returns from outside the EU, we have the right to deny them for acceptance. All costs made will be for the sender.

 

What are the return costs?

This depends on which carrier you decide to choose. It’s important to note that shipping costs are not covered by The New Originals when you send an item back (you will need to cover these costs), so we suggest using your local post office for the best service and tracking ID. 

 

Can I cancel my order?

Unfortunately, it is not possible to cancel your order after payment. We are generally unable to rectify mistakes or make changes after details of your order have been sent to our warehouse.

 

SIZE AND FIT

 Do you do restocks?

Most seasonal products are limited. But our more permanent collection gets restocked every now and then. If the item is out of stock or a size is sold out, we recommend you to be “notified”. When we get a restock, you will be the first one to receive a message. We also recommend checking the stock of the webshops of our retailers. You can find them at stockist.

 

Where can I find the measurements of the clothes?

For most of our items online, we have the exact garment measurements stated on the product page. If not, please contact us and we might be able to help you.

 

SALES 

Am I able to return a sale purchase?

Yes, it is possible to return the product within the return period. After the right of cancellation surpasses you will receive store credit.