Our returns guarantee entitles you to return the product for a different size or item within 14 days of having received it, this does not apply to items in the sale. All purchased sale items are final and not returnable. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with.
We expect the customer research the measurements of the item before purchasing it.
We wil not give any refunds, unless the item we have sent you have damage to it.
The shipment costs for returning a product is for the customers expence.
How to make a return
when returning goods by post please ensure that you fill in and enclose the returns form. the returns form will have been enclosed in your delivery. if you have not received one or lose it, please contact us. if you paid by card, the amount will be refunded to the card that you used for payment. if you paid by invoice then the money will be refunded into your account. you will find the address for returns on the returns form. we will not refund the cost of return-shipping costs.
Damaged in transit – defective products
if the product is damaged or do not correspond with how the product was presented on theneworiginals.eu, you have the right to enter a claim.
How to enter a claim/ refund
please contact email@example.com as soon as you discover the fault. we will first try to see if it is possible to repair or remedy the fault. if this is not possible then we will replace the product. if we are unable to replace the product or remedy the fault then we will refund the money within 14 days. if you can send a photograph of the damage/error this will speed up the process. when we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.
if you paid by card, the amount will be refunded to the card that you used for payment. if you paid by invoice then the money will be refunded into your account. you will find the address for returns on the returns form. we will not refund the cost of return-shipping costs.
Return form : https://theneworiginals.shipping-portal.com/returns/