FAQ

From the moment you receive your product, we give 14 days of time to return the item. Together with the return form you can send it back to the return address that is written on the return form. 

No, it's not possible to change a product for a different size or color. In this case, you can return your product and order again on our webshop.

Unfortunately we can’t ship to the UK at the moment because of Brexit. The relation between UK and Europe is currently in a transition period, awaiting for new agreements. Therefore shipping to UK is currently unavailable. We are investigating this case internally to bring a quick solution to this temporary inconvenience.

If you received a different product than ordered, please inform support@theneworiginals.eu as soon as possible. 

No, returning an online bought product to a physical store is not possible.

Bring the item that you want to return to the store where you purchased it.

If you haven't received the return form, please contact support@theneworiginals.eu

Please contact support@theneworiginals.eu as soon as you discover the fault. we will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money within 14 days.

It can take up until 10 working days from the moment we receive your return. You will receive the refund in the same way you paid the order. 

If the item is out of stock or a size is sold out, we recommend you to be “notified”. When we get a re-stock, you will be the first one to notice. We also recommend checking the stock of the webshops of our retailers. You can find them at stockists.